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Shipping and returns
Orders are prepared in 24 hours and processed by express courier, with delivery in 24-48 hours in Italy (24 hours more for the islands) to a maximum of 120 hours (cheaper option) "subject to stock availability", the same day in where the payment certificate will be visible. For other destinations there are other timings that will be displayed automatically after creating your account. Each page of the product shows the availability or not of this. The wording "Available in 3 days (or more days)" indicates the time it takes us to physically have the product in stock ready to be shipped. In the event that, in the same order, there are different items, the shipment will take place only at the complete availability of all.
Shipping fees
Shipping costs are calculated automatically and in real time by the system at the time of purchase based on the weight and volume of the products in the cart. Delivery is to be understood on the ground floor. For any deliveries to higher floors, notify and request a quote when ordering, otherwise the courier may refuse. Shipping costs include packaging and postage costs. Any customs fees for deliveries abroad will be exclusively borne by the buyer. We recommend that you group your items in one order. We cannot group two distinct orders placed separately, in this case the shipping costs will be applied to each of them.
Shipment
Your package will be sent under your responsibility, but special attention is paid to fragile items. The boxes are reasonably sized and your items are well protected. Upon arrival of the shipment, check that it does not show signs of tampering. Otherwise, accept the goods 'with reserve'.
Right of withdrawal
No claim can be considered valid if reported after 14 days from receipt of the material. Complaints must be received in writing via our address info@pserviceweb.com. No material must be returned without our authorization. Authorized returns must be sent to us accompanied by the transport document or receipt indicating the number and date of the invoice relating to the original supply.